IT Support

System Management:

-          Analyze system, server, application, network, and input/output device performance.

-          Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

Helpdesk:

-          Provide helpdesk support and resolve problems to the end user’s satisfaction

-          Monitor and respond quickly and effectively to requests received through the IT helpdesk channel (in person, via phone or electroically)

-          Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

-          Installation of Window OS, MS Office and other third party applications (such as MS Navision, anti-virus etc).

-          May assist additional jobs as required by IT Manager.

-          A Bachelor’s Degree in Computer Science is required.

-          Certifications in Microsoft, VMware, and Cisco is a plus

-          2+ years experience in Microsoft Active Directory, Cisco Networking

-          Honest, active, creative and hard working.

-          Interpersonal skills, Reporting skills in English (writen and communication)